Programs

BUSINESS AND MANAGEMENT

Advanced Management Program

 

 

Program Description

Get grounded in the essential elements of high-level business courses. Fast track to advance your knowledge base, make more informed decisions, develop successful strategies and achieve your personal and organizational goals. You will learn how key components of various business units must be integrated and aligned to achieve short and long-term success.

This program is presented by a team of expert faculty specializing in accounting, finance, strategy, marketing and management. With practical examples, case studies and practice, this is your seminar to accelerate to the next level of excellence.

Learning Objectives

·   Discover how all components of a business fit together

·   Read and understand financial statements and analyze the financial health of a business

·   Gain insights into the economy and its impact on your business

·   Develop a business strategy and establish a sustainable competitive position

·   Learn the language of business and communicate effectively on business matters to any audience level

·   Develop an effective organization and successfully manage people

·   Enjoy an invaluable peer-to-peer learning experience

 Who Should Attend

Workshop is for anyone interested in obtaining an effective, broad-based overview of the functional areas often covered in university-level MBA programs.

 

Leadership Development for Women

 

 

Course Overview

For women looking to advance their careers, sobering realities need to be considered and addressed. Despite years of advances in both legal and corporate policy, many qualified women don’t get the jobs they want. Misperceptions, stereotypes and misplaced emotions on the part of either gender can still sabotage a woman’s career hopes—unless she takes a more strategic approach to her career.

This course shows you how to strategically use your strengths and abilities—your competitive edge—while mastering your emotions in even the most unwelcoming atmosphere. You’ll learn how to build a network of support, take smart risks and view competition in a more positive light. Discover how to conduct yourself in a manner that earns you respect, and pursue your goals with positive energy. Return to your job feeling confident, ready to compete fearlessly, and in a better position to be recognized for your true capabilities.

What You Will Cover

·   Becoming a more confident, assertive woman in a competitive, male-dominated world

·   Getting out of your comfort zone and developing a more resilient mindset

·   Gaining a competitive advantage by taking smart career risks

·   Initiating and forming friendly competitor and challenger relationships

·   Expanding your strategic network in a virtual world

·   Learning how to collaborate with people you don’t like

Who Should Attend

Female business professionals who are looking to move forward in their organizations by developing the best possible leadership style to fit the positions they want.

 

Marketing and sales management

 

Course Overview

Planning, supervising and evaluation of sales force efforts within the guidelines set by strategic marketing planning are the principal responsibilities of sales and marketing managers.  This program helps student develop Sales/Marketing knowledge and strategic skills. It provides an opportunity to learn the very latest in strategic decision making and performance analysis and evaluation techniques.

What you will study

 

  • Understanding Personal Selling and Marketing Concepts
  • Understanding Buyer Behavior
  • Developing A Presentation Strategy
  • Management of Sales Force
  • CRM
  • Negotiating Buyer Concerns
  • Market Research
  • Forecasting Demand
  • Brand Management
  • Managing Retailing and Wholesaling
  • Advertising and Sales Promotion
  • Marketing Mix
  • Developing Marketing Strategies
  • Managing & Delivering Marketing Programs 

Who is it for

Marketing/Sales Executive, Marketing Manager, Sales Manager,  Account Manager in a Marketing Agency, and Self Employment.

 

 

 

Quantity Surveying

Quantity Surveying

Quantity surveying is a function that combines within   itself   the   elements of Civil Engineering, Economics, Finance, Material Sciences, Statistics, Valuation, Management etc. Accordingly the Certificate in Quantity Surveying has been designed as an inter-disciplinary Program that builds upon all the aforesaid disciplines. The Program equips participants with tools and techniques required to do their job effectively as engineers and quantity surveyors with government departments, construction companies and consultants.

What you will learn

  • Estimation of quantities
  • Preparation of BOQs and submission of tenders
  • Identification of claims and extra works at sites
  • Administration of contracts
  • Arbitration and dispute resolution
  • Cost control
  • Whole life costing
  • Value management
  • Risk management
  • Procurement management
  • Preparation of contract bills
  • Contract documentation
  • Final accounts
  • Construction project management
  • Contractual disputes

Who should attend

Quantity surveyors, estimators, project managers, construction managers, procurement managers, and contract managers.

 

Construction Management

 

 

Construction Management

Master the fundamentals of construction management. Learn the principles of commercial cost estimating, including methods for developing a personal estimating manual and cost estimating techniques for the medium-sized general contractor. Explore the principles and practices for planning, scheduling and controlling construction projects. Focus on accident prevention through construction safety techniques. Analyze and debate case studies depicting actual events in construction project management.

 What you will learn

  • Construction Estimating        
  • Project Planning & Control    
  • Construction Safety
  • Computer Applications in Construction
  • Project Management
  • Contract Administration
  • Cost Management & Value Engineering
  • Safety
  • Risk Management

Who should attend

In the construction industry, there's a growing need for trained professionals to play leadership roles on project teams. If you're already employed in the field, this certificate provides the technical background needed to tackle these managerial opportunities. 

 

Executive Leadership

 

Executive Leadership

An intensive executive leadership training program that explores your role as a leader, visionary and strategic thinker!

Executive leadership training is the first step on the road to achieving your potential as a leader. You’ll come away with an understanding of what makes executive leadership different from other kinds of leadership roles, how to shape organizational excellence, which global competencies are critical to success today and how to gain personal mastery of your own leadership.
And you will profit from the shared insights and experiences of peers who, like you, are senior managers looking for answers through advanced executive leadership training.

 What you will learn

  •  The Leadership Challenges
  •  Strategic Leadership, Prioritization and Goal Setting
  • Situational Leadership and Coaching for Team Development
  • Building Trust, Understanding Personal Values, and Making Ethical Decisions
  • Motivation, Communication and Emotional Intelligence
  • Leadership Development Plans

Who Should Attend

Midlevel managers or executives who lead others with managerial responsibility. It will benefit executives who require strong decision-making skills and the ability to lead and motivate others.

 

Advanced Human Resource Management

 

 

Course Overivew

 Human Resources practitioners are faced with unprecedented challenges and opportunities in meeting the  needs of competitive business organizations. To meet these challenges successfully requires s up-to date  information and current perspectives on the strategic alignment of the HR function with corporate objectives.

 The Strategic Human Resources Management Certificate program offers a current, comprehensive, and      practical grounding in the major areas required of a human resources professional. The program is conveniently  scheduled and offer direct skills practice along with expert guidance from instructors who are practitioners or  consultants in the field.

What you will study

  • The Strategic Role of Human Resource Management
  • Equal Opportunity and the Law.
  • Strategic Human Resource Management and the HR Scorecard.
  • Job Analysis.
  • Personnel Planning and Recruiting.
  • Employee Testing and Selection.
  • Interviewing Candidates.
  • Training and Developing Employees.
  • Performance Management and Appraisal.
  • Managing Careers.
  • Establishing Strategic Pay Plans.
  • Pay for Performance and Financial Incentives.
  • Benefits and Services.
  • Ethics, Justice and Fair Treatment in HR Management.
  • Labor Relations and Collective Bargaining.
  • Employee Safety and Health.
  • Managing Global Human Resources.

Who is it for

Human resouuce managers, office administrators, compansation specialists, recruitment officers, and anybody who is interested in into Human Resource Management profession.
 

 

 

 

 



 

Customer Relationship Management

 

Customer Relationship Management

This course examines customer relationship management (CRM) as a key strategic process within all organizations and serves as a foundation course in the Service Management Program. CRM is defined as the overall process of building and maintaining profitable customer relationships by delivering value and satisfaction to the customer. Focusing on process, strategy and technology, this course leads students from understanding the fundamentals of CRM through the implementation of CRM systems and analysis of customer data. It discusses the CRM philosophy as well as the systems in place that incorporate and integrate information from sales, marketing and service.

What will you study

  • CRM Vision (Leadership, Social Worth, Value Proposition)
  • CRM Strategy (Objectives, Segments, Effective Interactions)
  • Values Customer Experience (Understanding Requirements, Monitoring Expectations)
  • Organizational Collaboration (Culture and Structure, Customer Understanding, Incentives and Compensations, Partners and Suppliers)
  • CRM processes (Customer Life Cycle, Knowledge Management)
  • CRM Information (Data, Analysis, One View Across Channels
  • CRM Technology (Applications, Architecture, Infrastructure)
  • CRM Metrics (Cost to Serve, Satisfaction, Loyalty, Social Costs)

Who should attend

Middle and senior-level managers from marketing, e-commerce, sales and operations, Product, brand, e-marketing and advertising managers, finance managers responsible for customer profitability measurements and analysis Sales and service managers.

 

Office Administration

 

Office Administration

An administrator’s role is to provide support to specialists to enable them to do their job, to carry out the effective implementation of information and processes and to hold everything together so that departments can function.  In short, administrators are an integral part of a team and are instrumental in its success! The Administrator will need strong organization skills to make a good impression and exceed people’s expectations.  Good time management and the ability to plan and prioritize your work will be essential. Good communication skills are paramount to enable you to work effectively. Communicating through  a variety of channels will be demanding, but getting this right is the key to being a successful administrator. 

What will you study

  • Introduction to Office Administration
  • Composing, Editing, and Producing Documents in Final Format
  • Information Distribution
  • Rules of Grammar
  • Business Etiquette
  • Terminology and Basic Concepts of Information Processing
  • Document Layout, Design, and Reproduction
  • Basic Management Principles
  • Recruitment and Selection and Performance Evaluation
  • Legal and Ethical Issues
  • Job Analysis
  • Compensation and Benefits and Record Keeping
  • Accounting Procedures
  • Financial Statement Analysis and Managerial Accounting
  • Software for Business Applications
  • Furniture, Equipment, and Supplies
  • Ergonomics

Who is it for

If you are more established in your role, you will want to learn to develop your skills further, take more control and understand more about the business you are working in. You will start to manage multiple responsibilities and you need to ensure you do this well if you want to be promoted in the future.

 

Personal Assistant and Executive Secretarial Skills

 

 

Personal Assistant and Secretarial Skills

The office professional has a demanding but rewarding role. Identifying the skills you need to be successful is half the battle.  The role of the PA is constantly evolving.  Today’s PA is multi-skilled and works in a complex role.  One minute being reactive and supportive, the next expected to have a proactive approach in a pressured environment. In this program you will learn some of the key skills that are required to advance in your career.  We have included a mix of top tips and course recommendations to help you achieve what you want out of your role. We want to help you continue to develop your skills and gain a higher level of job satisfaction.

 

What will you study

  • Institutional management principles and practices
  • Secretarial & Administrative Roles
  • Developing A Professional Image
  • Office Ethics
  • Verbal Communication
  • Written Business Communication
  • Telephone Skills and Etiquette
  • How To Deal With Callers Professionally
  • Planning and  Prioritizing
  • Scheduling of Meetings
  • What To Do Before, During, and  After Meetings
  • Writing Minutes Of Meetings
  • Effective Filing Systems
  • Equipment That Improves Office Efficiency
  • Basic Finance
  • Processing invoices
  • Managing Petty Cash Systems
  • Managing Stationery Supplies & Stock
  • Health  and Safety
  • Management of electronic records

 

Who is it for

If you are just starting out in your career as a PA, you need to make a good impression. Get a head start by learning how to become more proactive, gain confidence, communicate well and be organized.

 

Retail Management

   

Retail Management

This course provides an overview of the retailing industry. Primary focus will be on the customer-facing activities of retailers, including assortment planning, the management of in-store operations, the back-door activities (forecasting and supply chain management) that support customer interaction. In addition, current issues facing retailers, such as customer relationship management, industry consolidation and supplier relations, will be explored. The course will also survey topics in finance, operations, information technology and real estate as they relate to retail.


What you will study

  • An Introduction to Retailing
  • Building and Sustaining Relationships in Retailing
  • Strategic Planning in Retailing
  • Retail Institutions by Ownerships
  • Retail Institutions by Store-Based Strategy Mix
  • Web, Non-Store Based, and other Forms of Traditional Retailing
  • Identifying and Understanding Consumers
  • Information Gathering and Processing in Retailing
  • Supply Chain Management
  • Operations Management– Financial Dimensions
  • Developing Merchandise Plans
  • Merchandise Management
  • Pricing in Retailing

 

Who is it for

This is the right course for aspirants who would like to become retail professionals, anyone who is currently working in the retail industry, and those who own or manage a retail business.

 

 

Managing and Leading Successful Change

 

Managing and Leading Successful Change

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Chicago Training and Consultancy is pleased to offer a five-day program in Managing and Leading Successful Change in Abu Dhabi, UAE (May 18-22. 2008). This program will address the fundamental theories, principles and practical tools which will support and encourage organisations to develop and grow in positive and effective ways. In addition, it will consider the essential areas of knowledge, behavioural skills and emotional factors which can make or break the success of change initiatives. It will do this in the context of diverse and multicultural workforces operating in a fast moving global environment where competition is fierce and first-movers often gain a competitive advantage.

Program Objectives

  • Understand the core theories underpinning change.
  • Understand the core theories of managing change.
  • Understand the effects of change in individuals, teams and their organistions.
  • Identify competencies which enable individuals and groups to support the organisation.
  • Effectively communicate the change across cultures.
  • Recognise and use emotions in a constructive way to support change.
  • Design an operational system which anticipates, supports and manages change
  • Develop practical strategies to lead / support / administer / advice on change initiatives.
  • Measure and evaluate performance.
  • Develop positive mental attitudes among employees towards change.

Who Should Attend

The programme is designed to be applicable for all those working in commercial, public sector and not-for-profit organisations. It will draw upon practical examples from all of these areas in order to facilitate the learning of best practice across multiple sectors. This course will address the essential knowledge, behaviour, emotional considerations and practical tools required by directors, managers, development professionals, HR personnel and all those supporting or involved with change intervention or planned intervention

Contact Us

Chicago Training Institute
1303, Golden Tower, Corniche Rd. PO Box 109631 Abu Dhabi, UAE